At La Crosse Public Library we get a lot of questions about using the library that start off with "How do I?" Here we will try to answer  the most common questions that we get asked. If you do not find the answer to your question here, contact us directly with your questions.

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• How do I get a library card?
• How do I check out materials?
• How do I renew an item? 
• How can I get on a waiting list (place a hold) for an item? 
• How can I get a book I just heard about if you don't have it? 
• Do you give tours of any of the libraries?
• I would like to make a contribution to the library. How can I do that?
• Where and how do I return my materials? What about when you're closed?
• How do I contact the library?
• How can I display my artwork or a collection at the library?
• Do you have any jobs? How can I apply?
• How do I volunteer at the library?  What sorts of opportunities are available?
• Can I get materials for someone who is homebound? 
• Do you have computers for the public? What do I need to be able to use them? 

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1. How do I request an Interlibrary Loan?
2. What kinds of materials can be borrowed through ILL?
3. What kinds of materials cannot be borrowed?
4. What if the item is really new?
5. What if I no longer need an item I requested?
6. How long will it take to receive my ILL request?
7. How will I know when my materials arrive?
8. What is the check-out period of ILL materials?
9. What if I’m not finished with an item by its due date?
10. What happens if I can’t get my items back by the due date?  How much will the fines be?
11. Why can’t you get what I’ve requested?
12. How many ILLs can I make/have per day/in total, etc?
13. Where do I pick up the item?
14. If I know which library has what I want, will that speed up my request?
15. I noticed that Murphy Library at UWL has what I want.  Can I just go get it myself?
16. What if I lose my ILL material?
17. Should I leave the yellow slip in the material?
18. Who may use the interlibrary loan service?

• Do you have wireless access?
• Do you offer computer training?
• Do you use Internet filters?
• Is there gaming at the library? 
• How much computer time can I have each day?
• Can I download software to the library computers?

• Why do you charge fines?
• How is the library funded?
• Who is in charge of the library?
• Do you have public copiers, scanners and fax machines?

_{Updated 12/02/09  kks}

• Why can’t I take reference materials out of the building?
• Can I return things to other libraries or branches?
• How many items can I have out at one time?
• How many items can I have on hold (put on reserve) at a time?
• How long can I keep items & what are the late fees?
• How many times can I renew items?
• What happens if I lose materials?
• Does the library have textbooks or school workbooks?

_{Updated 12/21/09  kks}